Refund/Exchange Policy for Custom Matted & Framed Fine Art Photographs and Photo Books
Currently I outsource all printing to a professional lab where they make sure everything looks perfect, as well as taking care of the packaging and the shipping to anywhere in the world. Since I don’t have a permanent residence, this allows me to be confident I can provide a high quality product no matter where I am.
Due to the custom pre-designed nature of these artworks, there are no refunds on any design order. Matted & Framed Fine Art Photographs ordered are considered a custom product and therefore there are no refunds on any orders. Likewise Fine Art Coffee Table Books are also custom made to order and cannot be returned or exchanged unless:
- a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
- damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
- or in the even that the order was erroneously process such as an error was made on the size of the book or color/style, compared to the original recorded order.
Policies All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Sean Nicholas McMullen does, of course guarantee that the artwork you receive meets the highest standards in every respect and is available to consult with customers before orders are placed. Payment of orders is due in full when the order is placed. Prints and products arrive 4-6 weeks after payment is received. Books take approximately 10 weeks as they are custom designed and hand made. Rush shipment is available on some items for an additional charge
Please make your selection carefully before ordering and if you have any questions please call email us at [email protected].
